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Pre-Order Policy

Pre-Order refers to a Product currently not in stock. You should submit your order request with a deposit if you would like to secure your stock.

The benefit of purchasing Pre-Order items is to secure your desired stock, to avoid the disappointment of having the item/s sold out subsequently.


What is a Pre-Order?

Pre-order means purchasing an item before it is made available, with the agreement that the item/s will be shipped at a later release date as advised by the Manufacturer (refers to the Product Manufacturer)

Terms of Pre-Order

ETA refers to “Estimated Time of Arrival” which may vary and not guaranteed, subjected unforeseen production delays and availability of raw materials.

Dates provided are preliminary where unusual delays are expected to take place. Kindly note Deposits collected via Pre-Orders are used to secure stock allocations, as such pre-orders cannot be refunded if orders are cancelled. Please take this into account during your order placements.

Most of these items are produced in limited quantities. Pre-Ordering ensures that your order for stocks is secured.

Why were some Pre-Order shipment dates delayed?

Most manufacturers produce items in batches according to demands. At times the manufacturing process takes longer due to global shortages of labour and materials worldwide.

Is the Listed Price the final retail price?

The Listed price is correct at Press/time of print in most cases however prices may vary due to exchange rate variances, shipping charges, labour costs or price of raw materials affecting Final Recommended Retail Price (RRP). Sometimes this may work in your favor and sometimes against. When the item is ready for shipment, we will alert you of any price revision.

Are Pre-Orders guaranteed to arrive?

All Pre-Orders will be fulfilled. Balance Payment for Pre-Orders must be settled within 30 days of receipt of the final payment notification before the product can be dispatched to you or unless otherwise stated on your final email notification. If final payment is not made within the stipulated period, we reserve the right to forfeit the deposit and transfer the pre-order to the next customer on wait list.

Please note: Limited Stock / Exclusive items will require payment within 48 hours

What is a Back Order?

Back Orders are normally used on Products that have been released and available on stock-order replenishments.

If a Back Order is not in stock, the product will only be available via a re-order; referred her as a Back-Order Deposit to guarantee your stock/item, subjected to confirmation.

Back-Order Deposits are fully refundable if the order is not fulfilled within the initial delivery date committed should we fail to secure additional stocks.

Pre-Order Policy Disclaimer

In rare cases where our Supplier defaults or enters Bankruptcy, our first course of action is to contact the company for a refund. If the company is still in-operations, it may direct you towards its refund procedures and the steps you should undertake. Companies that are not depleted of funds are in a better financial position to make refunds and might even propose alternative repayment methods.

Should the company appear unresponsive or propose an inefficient method for repayment, we will not be liable for any losses incurred but we will do our utmost to assist our customers to resolve the dispute under such circumstances.

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